Sustainable Supply Chain

1. Product Management and Customer Satisfaction

To protect customer health and the environment, our company controls the materials used in our products and monitors all susceptible points in our manufacturing processes. This ensures compliance with international regulations on restricted substances (RoHS) and contributes to our commitment to environmental protection. Our sales team is responsible for thorough external communication with customers, while also coordinating internally with all relevant departments to meet customer requirements and provide timely, appropriate sales service. We regularly review whether we have met our targets, and assess the effectiveness of our measures for managing relevant risks and opportunities, discussing potential improvements. The marketing team supports the product planning and sales teams by providing market analysis, arranging product launches, and conducting customer satisfaction surveys. The results of these surveys are shared with the relevant departments to inform improvements to our products and services.